Someone will be in touch with you within 48 business hours to help you resolve this issue. Below are answers to some of the common questions we receive regarding our materials.
Q: I didn’t receive my access codes for the diagnostic or full length practice tests.
A: Be sure to check your spam and junk folders. If you still can’t find the access link we will send you a new one.
Q: I received my access code but the link doesn’t work.
A: Copy and paste the link into your browser instead of clicking on it. Make sure to include the entire long alphanumeric code when you do so. We have found that some web browsers cut off this code when clicking on the link.
Q: I have a question about content in one of the books or practice tests.
A: We have a specific page set up to regarding errors and updates in our printed materials and tests. For more information please go to http://nextsteptestprep.
Q: My practice test is timing out.
A: Restart your browser and go to http://nextstepmcat.com (not www.nextstepmcat.com), then log in normally.
Q: I haven’t received my books yet.
A: Book orders from our site ship directly from our publisher and typically arrive within 7 business days.
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